Personalized coaching
A designated Aexis contact supports you for 3 months to help your new administrator master your functional and technical environment.
Xtended Application Maintenance for IBM Planning Analytics
AEXIS AMS Xtended enhances the maintenance of IBM Planning Analytics applications, covering configuration management, model optimisation, PAW/PAFE enhancements and advanced support. Our dedicated team ensures stability, performance and long-term reliability for your IBM PA environment.
Overview
Easily maintain your applications with complete peace of mind
Aexis supports you and simplifies your life through application maintenance.
Bring added security to all the application configurations implemented in your projects. Whether corrective or evolutionary maintenance, our dedicated team meets all your needs with a range of exclusive additional services designed especially for you.
A DEDICATED EXPERT TEAM
Service scope
Exclusive additional services
Delegated administration
An Aexis consultant steps in on-site if your administrator is absent (upon request)
On-call service
Extended support beyond standard business hours (upon request)
Delivery modes
A set of essential additions for your AMS
Administrators and Key Users
Assistance from specialists who understand your environment, applications, and processes
A proactive link between the reseller and your team
Ability to take over key tasks during critical periods
Support
Our TMA team is at your service
To quickly resolve any technical or application-related issues you may encounter.
Call us
- France : +33 1 49 04 71 72
- Belgium : +32 2 725 16 44
- Netherlands : +31 33 4321 540
Email support
- France : tmax@aexis.com
- Belgium : helpline@aexis.com
- Netherlands : helpline@aexis.com
Frequently Asked Questions about TMA Xtended
TMA Xtended combines application maintenance with value-added services:
• Functional and technical support
• Personalized coaching (administrator onboarding)
• Occasional delegated administration
• On-call support and extended hours (on request)
• SLA commitments (Bronze / Silver / Gold)
Xtended adds proactive services (coaching, admin backup, on-call support) and contractual Service Level Agreements (SLAs) to ensure availability, performance, and continuous knowledge transfer.
The onboarding phase includes:
• Context review and light audit
• Setup of accesses and procedures
• Sharing best practices and RACI matrix
• Definition of communication channels and priorities
• Start of administrator coaching
The choice depends on your business constraints (operating windows, criticality, volumes). We help you select and adjust the right level ; Bronze, Silver, or Gold ; according to your objectives for response time and coverage.
Yes. The delegated administration option allows an Aexis consultant to temporarily take over (e.g. during closings or peak activity periods) upon request and based on planned availability.
Last updated on May 18, 2026