AEXIS provides dedicated functional and technical support for IBM Planning Analytics (PAW, PAFE, TM1). Our teams assist administrators and end users to ensure service continuity, resolve incidents quickly, optimise models and maintain a high-performance IBM PA environment. With over 30 years of IBM Planning Analytics expertise across France, Belgium and the Netherlands, AEXIS is a recognised reference partner in the region.
Leverage Aexis' expertise and let us support your organization to ensure your users always have the information they need.
Our support team is at your service to quickly resolve any technical issues you may encounter.
Support & Assistance
The Helpline service is designed to provide clients with the assistance they may need during or after the implementation of their Business Intelligence applications. This phone support is provided in English within a specialized environment.
Reproduce your issues in our environment to analyze and resolve them efficiently
Inform you of patch availability and new product version release dates
The IT Environment and Technical Expertise team ensures seamless integration of our solutions within your IT infrastructure.
Install our software solutions
Recommend the required server/network architecture
Ensure go-live and production deployment
Audit and optimize your existing business intelligence systems
To make remote access easier, we use secure tools that allow us to intervene quickly on your environment.
Below are the systems supported by TeamViewer. Click the button corresponding to your OS to download or access the application.
Our team is available to help you over the phone during business hours.
Send us an email detailing your issue and we will get back to you as soon as possible.
Aexis offers deep expertise in designing and delivering performance management solutions.